At Vemi Money, a pioneering Shariah-compliant bank in the UK, I lead the engineering and technology strategy for customer and colleague-facing platforms. My role involves overseeing the development and implementation of scalable, secure, and efficient CRM and digital banking solutions to enhance customer experiences and optimize internal workflows.

Key contributions include:

• Technology Leadership: Spearheading the engineering roadmap for customer engagement platforms, ensuring seamless onboarding, retention, and service management.
• CRM Optimization: Designing and implementing customer relationship management (CRM) systems tailored to the unique needs of a digital-first, Shariah-compliant financial institution.
• Scalability & Security: Developing secure, scalable architectures that align with regulatory requirements, including GDPR and financial compliance frameworks.
• Team Collaboration: Working closely with cross-functional teams, including compliance, operations, and product development, to drive technology-driven solutions.
• Automation & Efficiency: Introducing automation and AI-driven processes to improve customer interactions and reduce operational overhead.